Returns and Refunds

Audio, audio-visual or software products are not refundable once opened from their original packaging (unless faulty, as above). Antiquarian books are non-refundable.

Returns should be accompanied by a copy of the invoice, and the bookshop should be notified in advance by telephone or email. Only the cost of the returned item(s) is refundable; postage costs are non-refundable, and the return postage is at the expense of the customer unless the return is due to an error on our part.

We will entertain claims for non-delivery (where this is thought to be as a result of loss by the carrier) after 14 working days from dispatch.

Address for returns:
Veritas Bookshop
63 Jeddo Road
London W12 9EE

All orders can be amended up to the point where the invoice is issued. Customers may choose to cancel an order up to the point of dispatch. The above changes may be made either by telephone on (+44) 020 8749 4957, Monday to Friday, 9am to 5pm, or by email at books@veritasfoundation.org.uk,

Credit card payments (Visa and MasterCard) should be made by telephoning the bookshop directly.