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Returns and refunds:

 

Ordered items may be returned for a refund provided they are returned undamaged and in the unopened original packaging, unless the reason for return is that the item was damaged / faulty on receipt.

Audio, audio-visual or software products are not refundable once opened from their original packaging (unless faulty, as above).

Antiquarian books are non-refundable.

 

Returns should be accompanied by a copy of the invoice, and the bookshop should be notified in advance by telephone or email.

 

Only the cost of the returned item(s) is refundable; postage costs are non-refundable, and the return postage is at the expense of the customer unless the return is due to an error on our part.

 

We will entertain claims for non-delivery (where this is thought to be as a result of loss by the carrier) after 14 working days from dispatch.

 

Address for returns:

 

Veritas Bookshop,

63 Jeddo Road,

London W12 9EE.

 

Tel: 020 8749 4957; Monday to Friday, 09h00 to 17h30.

Email: orders@veritasbookshop.co.uk


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